{"id":11461,"date":"2024-02-20T09:30:43","date_gmt":"2024-02-20T08:30:43","guid":{"rendered":"https:\/\/www.socialenergie.be\/formation\/gaz-electricite-eau-plaintes-et-recours-extrajudiciaires\/"},"modified":"2025-12-04T15:57:03","modified_gmt":"2025-12-04T14:57:03","slug":"extrajudiciaire","status":"publish","type":"formation","link":"https:\/\/www.socialenergie.be\/nl\/opleidingen\/extrajudiciaire\/","title":{"rendered":"Gaz, \u00e9lectricit\u00e9, eau : Plaintes et recours extrajudiciaires"},"content":{"rendered":"<p><em>Deze training wordt in het Frans gegeven.<\/em><\/p>\n<p><b>Public cible<\/b> : Tous\u00b7tes les travailleur\u00b7euses<\/p>\n<p><b>Pr\u00e9requis :<\/b> De pr\u00e9f\u00e9rence, travailler dans un service energie ou logement depuis au moins 6 mois ou avoir suivi la formation de base<\/p>\n<p><span data-contrast=\"none\">Si vous \u00e9prouvez d\u00e9s difficult\u00e9s de compr\u00e9hension entre les diff\u00e9rents acteurs de l\u2019\u00e9nergie et de l\u2019eau et la r\u00e9partition de leurs comp\u00e9tences, si vous ne savez pas comment porter plainte ou r\u00e9gler un litige concernant l\u2019\u00e9nergie, si vous voulez savoir comment mettre un terme \u00e0 un abus ou ouvrir un droit qui nous est ill\u00e9galement refus\u00e9, cette formation s\u2019adresse \u00e0 vous.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Objectifs de la formation\u202f:<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">D\u00e9terminer aupr\u00e8s de qui porter plainte selon le probl\u00e8me soulev\u00e9 (probl\u00e8me de facturation, de relev\u00e9 d\u2019index, de plan de paiement, de refus d\u2019octroi du statut de client prot\u00e9g\u00e9, etc.) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">Comprendre les diff\u00e9rentes proc\u00e9dures selon les acteurs et d\u2019identifier les r\u00f4les de chacun d\u2019eux ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"none\">Pr\u00e9ciser les proc\u00e9dures et, \u00e0 l\u2019aide d\u2019exemples, les r\u00e9sultats des plaintes, notamment devant le service des litiges de BRUGEL et le service de m\u00e9diation de l\u2019\u00e9nergie ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"none\">Comment obtenir des indemnit\u00e9s<\/span><span data-ccp-props=\"{}\">.<\/span><\/li>\n<\/ul>\n","protected":false},"featured_media":9950,"template":"","class_list":["post-11461","formation","type-formation","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.socialenergie.be\/nl\/wp-json\/wp\/v2\/formation\/11461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.socialenergie.be\/nl\/wp-json\/wp\/v2\/formation"}],"about":[{"href":"https:\/\/www.socialenergie.be\/nl\/wp-json\/wp\/v2\/types\/formation"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.socialenergie.be\/nl\/wp-json\/wp\/v2\/media\/9950"}],"wp:attachment":[{"href":"https:\/\/www.socialenergie.be\/nl\/wp-json\/wp\/v2\/media?parent=11461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}